The Nigerian Civil Aviation Authority (NCAA) has announced a new enforcement strategy: publicly naming and shaming airlines that fail to meet aviation regulations, especially when flights are canceled or delayed.
NCAA’s public relations officer, Michael Achimugu, shared this update on his X (formerly Twitter) account. He emphasized that stranded passengers between 10:00 p.m. and 4:00 a.m. are entitled to hotel accommodation at the airline’s expense. This directive signals a tougher regulatory approach aimed at protecting passenger rights.
Rising Pressure Following Airport Unrest
Recent airport disturbances have brought attention to airlines’ lapses. In several instances, frustrated travelers turned violent after long delays and cancellations. NCAA expressed concern over airline staff abandoning terminals during such crises, leaving lone NCAA officers to handle angry passengers. This behavior is no longer acceptable, the regulator warned.
No Excuses for Non-Compliance
While acknowledging operational challenges, especially amid Nigeria’s complex aviation landscape, the NCAA made it clear that difficulties do not justify breaches of regulations. In a pointed message, Achimugu asked airlines whether they want to be “world-class” and uphold the passengers’ trust—or else why carry on?
Following Government Directives
This naming-and-shaming drive aligns with instructions from the federal government and the Minister of Aviation and Aerospace Development. The NCAA insists it will apply the full force of the law, including fines or penalties, where necessary.
Road Ahead: Greater Accountability
This approach mirrors global best practices where aviation authorities publish lists of airlines that fall short in service standards. It is also inspired by past FAA and IATA behaviors aimed at creating transparency.
By beginning this public accountability campaign, the NCAA hopes to prevent aviation unrest and reward compliant airlines. While it battles systemic challenges like aging infrastructure and staff shortages, the watchdog is set to remain firm in its commitment to passenger rights.
